The Director-General, Consumer Protection Council (CPC), Babatunde Irukera, has said prompt response of businesses to consumer grievances is crucial.
He said businesses must institutionalise and prioritise complaint resolution policies and mechanism, stressing that this is the hallmark of company and brand reputation.
Speaking at a round-table session organised by the Council in Abuja, he said the forum was aimed at seeking an effective partnership with the civil society for robust protection of consumers across the country.
Irukera said the current regime was unsustainable as it is tantamount to government subsidising business. He said the CPC should not substitute company customer care as a multi-company customer service desk.
He said businesses ought to have factored the cost of complaint resolution into their profitability and as such should not outsource it to the government.
?Any credible and people-oriented leadership will embrace civil society and as such for me, an engagement with those in civil society is paramount,? he said.
As part of the new engagement, Irukera said the Council was implementing a more stringent registration process for CSOs, NGOs, CBOs and CPAs. He said the additional scrutiny was to ensure the integrity and credibility of both the Council and its partners.
The representative of the United Nations Industrial Development Organisation (UNIDO), Professor Abimbola Uzomah, observed that the work of consumer protection should not be left to the Council alone. He emphasised that it was the responsibility of every Nigerian consumer to entrench a virile consumer protection in Nigeria.