Accenture Nigeria said its investments in Artificial Intelligence (AI), Virtual Reality (VR), robotics and blockchain technology capabilities will help businesses across various sectors boost their productivity and efficiency through innovations.
The management consulting and professional services giant said technology will continue to evolve.
Speaking with reporters after a demo at its Lagos office at the weekend, its Managing Director Mr. Niyi Tayo, said earlier in the year, the firm had predicted that many consumers and enterprise clients will depend on AI to select products.
He said: ?Early this year, we predicted that in five years, more than half of consumers and enterprise clients will select products and services based on a company?s AI, instead of the company?s traditional brand. And in seven years, most interfaces will not have a screen and will be integrated into daily tasks. These two predictions alone strongly suggest that companies must act now on developing their AI Journey.
?We want businesses in Nigeria ? from banking to manufacturing, health, construction, education, retail, security, and other sectors to take advantage of the innovations we have created to improve their businesses. We believe as one of the biggest economies in Africa, the time to seize the future is now.?
He dismissed the fear that robots will lead to job loss, stressing that the reverse will be the case as people will get retrained. ?There is clear evidence that points toward robotic automation in many cases being a complement for human labour rather than a direct substitute. Human effort becomes more valuable as it is focused on higher-level tasks, creativity, know-how, and thinking,? he said.
Accenture early this year published a report, titled: 2017 Technology Vision, which studied how AI will affect banks going forward. Over 600 of the world?s major bankers were were asked about the new technology and how it?ll change the way banks operate internally and how they handle their customers externally.
According to the report, three quarters of the bankers surveyed, four out of five to be exact, believe that AI will become the primary way banks interact with their customers. This is in relation to customer service, and these bankers see AI technologies such as chatbots becoming increasingly essential for banks in the not-so-distant future.