Diamond Bank Plc has assured its customers of the delivery of improved financial services that will add value to their activities.
Speaking at the bank's Customers' Forum which held in Lagos, the Executive Director, Lagos Business, Diamond Bank, Mr. Uzoma Dozie, noted that the increase in the bank's product offerings and its aggressive expansion scheme were part of the bank's appreciation of the need to provide improved financial services to its customers.
He said the bank brought all its relevant departments to the forum for the teeming customers to get first hand information about its activities and also to share their experience with them.
Dozie added that the objective of the forum was for the customers to see the bank as partner in progress.
He said: ?We still have a long way to go; I don?t believe we are already where we want to be. One of our focuses is to ensure that any service you can get in any bank in the world, you can actually get it in the Diamond Bank.
?Our initiative is to help our customers reduce the number of the banks they are maintaining. In future you are going to see more innovation in the bank, I also believe that part of our role is to provide non-financial services to our customers.?
On his part, the bank?s Ikeja Regional Manager, Mr. Benson Oraelosi, pointed out that the commercial bank was focused on rendering quality services.
?Banking is like the job of an insurance agent. If one is not doing well and fails to listen or take corrections one has failed in his responsibility. We might be working and think we are doing well and that our customers are happy while that is not the case.
?We are here today because without our customers we will be nowhere. Some have been with us from the get-go and their businesses have grown and their children are grown also and they are still with us. We are here to ask how we have served you and how we can do better,? he said.
The Head, Customer Experience, Diamond Bank Plc, Mrs. Shirley Uyakonwu, noted that customers also have the opportunity to complain by telephone, in person or in writing to the bank.