The Nigerian Communications Commission has warned telecommunications operators across the country to optimise their networks in order to cope with the volume of traffic that will be generated towards the end of the year.
The Executive Vice-Chairman, NCC, Mr. Ernest Ndukwe, made the plea on Sunday, in a statement made available to our correspondent.
Ndukwe noted that during festive seasons, there were lots of goodwill messages, which usually posed challenges to networks not only in Nigeria but in other parts of the world to cope with the volume of traffic.
He stressed, however, that the commission was not prepared to entertain the usual deluge of complaints concerning network congestion as it expected operators to have anticipated the rise in traffic and do something about it.
?We have taken steps to sensitise the network operators to do what is right and manage effectively the increase in traffic that may occur at this time,? he said.
Ndukwe observed that already, complaints were reaching the commission concerning quality of service on the MTN and Glo networks.
Some of the complaints, he pointed out, had to do with on-net calls.
While asking the concerned operators to do something urgently, Ndukwe stated, ?This is Christmas season, a time a lot of people are going to be needing communication networks to send messages to their loved ones. It will not be right for operators to spoil their joy.?
Reiterating the point he made recently about visiting sanctions on erring operators, whose network quality continued to fall below the accepted quality threshold, he insisted that ?operators must ensure that the situation is put under control otherwise, we could impose more sanctions, including a ban on promos.?
As a way of reducing pressure on the networks, Ndukwe encouraged subscribers to rely more of SMS during the Yuletide.
While voice calls would easily lead to congestion, SMS has become the most dependable as messages get through no matter the situation. In most developed parts of the world, including countries in the developing world, SMS has proved very useful and reliable.
He remarked in the statement that this is the time of the year the operators should bend over backwards to satisfy their numerous customers and ensure they are able to communicate.