COMPLAINTS from the public about the lapses in the epileptic workings of the Automated Teller Machines (ATMs) are receiving the attention of the Central Bank of Nigeria (CBN) and the 24 banks in the country.
The Guardian learnt at the weekend that the CBN had been inundated with complaints from the banking public on the non-availability of cash in these ATMs at critical times such as after banking hours, weekends and public holidays;
* debiting of user accounts without payment and the delay in correcting such lapses. The correction lasts between two and three weeks; and
* over-debiting; this implies that when a customer requests for instance, N10,000, he or she is paid the N10,000 but debited N20,000.
The last two lapses are particularly disturbing to the CBN, a source in the apex bank told The Guardian.