POS Support Officer at United Bank for Africa Plc (UBA), Monday 14, January 2019

Filed in Monday by on January 14, 2019 0 Comments

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

In 2005, UBA was born through one of the biggest mergers on the African continent capital markets with the business combination with Standard Trust Bank (STB) Plc. From the merger UBA has emerged as a Pan-African provides a full range of solutions and services that span the full value chain from retail to corporate. UBA is also the acclaimed leader in electronic payments in the sub-region.


Reference #: POS0119
Location: Lagos Island, Lagos
Contract Type: Permanent
Job Functions: Banking,Information Technology
Industries: Banking / Finance & Investment

POS Support is a role in the Digital Banking Services Department of the IT Group of the Bank.

Takes responsibility for understanding internal and external client requirements and coordination of the fulfillment of those requirements working with other IT service delivery functions where necessary
Mandate verification
Generating TID and MID
New request set-up on CTMS and switches
Writing script for upload on Finacle database by DBA team
Engaging necessary teams for set up on TAMS and switches
Engaging PTSP for terminal configuration and deployment
Preparation of dispatch documents for terminals going upcountry
Post verification closure
International card acceptance request
Consumables/SIMs request
Updating the Alert portal with transaction download
Returned settlement processing
New Refreshed Template/Database update
Change/Modification request processing
Access and Alerts request processing
CBN monthly report generation
Settlement issue resolution
Support issues (routing error, visa, faulty terminals, etc.)
Business Office PIN POS (Configure, repairs and dispatch)
Monitoring (active, inactive, re-map, etc.)
PM data update
Delete and Enable request processing
POS Inventory and Store keeping
TAMS Support
Execute efficient POS and channels support services in line with agreed SLAs
Manage IT-Business communication in a way to promote both innovation and operational initiatives of IT and keep customers informed about IT services
Perform other duties as may be assigned by TL, POS Services team.

Education: First degree in Computer Science/Engineering, Systems Engineering or Operational Sciences.
A second degree in any of the disciplines or technical certifications will enhance performance
Grade: OND/HND
Experience: 1 year relevant experience in Banking Operations
Skills: Experience in resolving issues related to POS will be an advantage.



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