Jobs at Owens and Xley Consults, Tuesday 11, December 2018

Filed in Tuesday by on December 11, 2018 0 Comments

Owens and Xley Consults – Our client, Nellies Ng, a healthy food company based in Lekki is looking to hire a qualified candidate to fill the position below:

CUSTOMER SERVICE OFFICER

JOB DESCRIPTION
The Customer Service Officer will be responsible for managing the activities of the sales team and ensuring Nellies achieve its sales objectives.
He or she will be responsible for handling all customer service functions.

KEY RESPONSIBILITIES
Liaise with logistics to provide real time delivery to customer
Answer calls, emails and social media chat enquiries from prospective customers
Work with Operations Manager to provide quotations for customers order
Work with Operations Manager to provide delivery status updates on customers? orders
Create and update customer profile/accounts to allow for easy resolution of customer problems
Daily verification of product quantities?available?for sales.
Update sales reconciliation for total daily sales at the end of day
Daily breakdown of sales per product
Daily breakdown of issues and concerns from customers
Establish KPI?s to evaluate sales team performance
Monitor sales performance against forecast, to identify shortcomings and areas for improvement in sales performance
Provide customers with accurate information regarding the company?s services
Ensure compliance with set standards of customer service when conversing with clients
Help achieve sales objectives by utilizing telesales and upselling opportunities
Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
Go the extra mile to build and maintain positive trust relationship with customers
Contribute to the development of sales, marketing and customer retention strategies
Perform other duties assigned
Upsell to customers

REQUIREMENTS
2-3 years experience in customer service role
B.Sc in any related discipline

REMUNERATION

Salary is between N50,000-N70,000.

PERSONAL ASSISTANT TO THE CEO

JOB DESCRIPTION
We are looking to hire a Personal Assistant who will offer administrative assistance to the CEO.

FUNCTIONS OF THE ROLE
Acting as a first point of contact Dealing with correspondence and phone calls
Managing CEO’s diaries and organising meetings and appointments, often controlling access to the CEO
Booking and arranging travel, transport and accommodation
Organizing events and conferences
Reminding the CEO of important tasks and deadlines
Typing, compiling and preparing reports, presentations and correspondence
Managing databases and filing systems
Implementing and maintaining procedures/administrative systems
Liaising with staff, suppliers and clients
Collating and filing expenses.

REQUIREMENTS
Candidate must have 1-2 years experience in similar role
Applicants?must live on the Lagos Island, Lekki-Ajah axis.

Salary
N40,000 – N60,000.

TO APPLY
Applicants?should send their?Resume?to:?recruitment@owensxley.com

DUE DATE:?12 December, 2018

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