Jobs at HealthPlus Limited, Friday 7, December 2018

Filed in Monday by on December 7, 2018 0 Comments

HealthPlus Limited – Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was?incorporated?in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa.


Reference #: HP/RODM/18
Location: Uvwie, Delta
Contract Type: Permanent

Administration, Advertising, Advisory, Communications, Inventory, Management, Marketing, Retail, Sales, Strategic Communication.
Industries: Admin, Office & Support, Advertising, Bookkeeping, Ecommerce, Fmcg (Fast Moving Consumer Goods Sector), Health / Fitness / Beauty, Pharmaceutical / Medical / Healthcare / Hygiene, Public Relations / Communications / Journalism / Media & Promotions, Retail, Sales, Supply Chain, Telecommunications

Reporting to the Branch Manager/Senior Beauty Advisors
Advising customers on the use of grooming, beauty products and accessories
Recommending facial, Hair and other body treatments using our specialized products and techniques
Carrying out Make-Overs for prospective customers
Helping your client improve his or her personal appearance
Ensuring adequate inventory control including the use of make ? up and other beauty products and accessories
Ensuring Excellent merchandising of stock
Submitting periodic reports as assigned
Faithfully discharging all duties according to laid down standard operating procedures (SOP?s) to ensure smooth running of the business
Performing any other responsibility as assigned by the Branch Manager

Minimum of 3 years work experience
Good interpersonal and communication skills.
Friendly and matured disposition
Good customer satisfaction skills
A good working knowledge of Microsoft packages
Market Related.


Reference #: HP/CT/SDA
Location: Lagos
Contract Type: Permanent

Analysis, Communications, Data Analysis, Data Capturing, Information Technology, Investigation & Compliance, Process Development, Research and Development, Retail, Strategic Communication,Technical
Industries: IT – Information Technology, Research, Retail

The Service Delivery Analyst is responsible for identifying & implementing opportunities that improve service delivery within HealthPlus and augment the development of a service excellence mindset within the organization.

Define measurement metrics for customer surveys and mystery shopping
Implement CSAT surveys
Implement mystery shopping program
Implement internal Service Level Agreement (SLA) program
Collate, analyse and report on HealthPlus? service performance across its touch points based on pre- defined service metrics
Generate reports & provide actionable insights from the data obtained from the mystery shopping exercise and other surveys
Track the implementation of?recommendations?from the Mystery shopping
Develop comprehensive customer analytics across the HealthPlus to gain awareness on customer preferences
Continuously improve on service metrics and measurement tools (questionnaires) based on evolving customer expectations and organizational priorities
Active mystery shopper program
Improved mystery shopper ratings
Accuracy, completeness and reliability of reports generated

First Degree in any Technical field, a Master?s degree is an added advantage
4 years or more covering a range of service functional areas
Analytical skills
Attention to details
Excellent report writing & presentation skills
Ability to multitask
IT Savvy
Knowledge of survey monkey, google form/docs and renowned data gathering as well as business intelligence tools
Knowledge of MS Office Suite (Word,?Excel, PowerPoint, Visio, SharePoint, Project, Outlook)
Ability to communicate effectively with staff at all levels and third parties
Customer Focused
Process Driven
Result Oriented
Team spirited
Market Related.

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