Interra Networks Limited Recruits Call Center Agent, Monday 14, October 2013

Filed in Monday by on October 14, 2013 0 Comments

We are growing and looking for qualified and outstanding individuals to join our family to fill the vacant position

JOB TITLE:?Entry Level Call Center Agent

Dealing with company clients through calls, chats, emails etc

Computer literate with solid familiarity with Windows and MS Office suite
Excellent oral and written communication and interpersonal skills
Excellent problem-resolution skills.?
Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
Ability to meet established productivity, effectiveness, training and quality goals.
Ability to work in a highly-structured environment ? take scheduled lunches and breaks, Flexibility in responding to change or business needs.
Ability to accommodate non-traditional work schedules.
Time management.
Good customer care skills.
Ability to understand individual differences of customer, Language abilities of the agent, problem solving skills, assuring assurance, telephone skills.

English, Housa, Yoruba and Igbo

Reports directly to the Team leads
Answer phone and reply emails to respond to general customer enquiries / complaints.
Project a professional company image through phone / email interaction and resolve all customers? / caller? complaints and issues.
Provide callers / customers with appropriate and correct information, manage length / duration of calls and generate customer satisfaction.
Manage difficult customer situations and transfer calls to appropriate persons when necessary
Update exiting customers? data base with changes and the status of each customer and recommend process improvements
Ensure that the clean room policy is observed.
Agent should ensure that they have a good knowledge of the clients and company product.

Years Of Experience: Entry Level
Minimium Qualification: H.N.D. ? Higher National Diploma

Accurate comprehension, interpretation and capturing of information
Accuracy and timely response to calls
Process adherence
Attitude to work
Call handling

28th October, 2013


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