CAREERS – NOC OPERATOR (HTN-JD-002)
POSITION SUMMARY
JOB DIVISION : CUSTOMER SERVICE
JOB LOCATION : HEAD OFFICE
JOB GRADE/LEVEL : ASSOCIATE/ENTRY
LEADERSHIP VP, CUSTOMER SERVICE
REPORTS : NO
THIS POSITION IS REQUIRED TO PROVIDE DAY TO DAY SITE MONITORING THROUGH THE TOWER OPERATING CENTRE MONITORING SYSTEM AND MAINTAIN CONTACT WITH ON SITE PERSONNEL.
ESSENTIAL JOB FUNCTIONS
* PROVIDE DAY-TO-DAY SYSTEMS MONITORING (E.G., DOCUMENTATION OF ALARMS, FAULT, GENERATOR RUNNING HOURS, DIESEL LEVEL AND SITE STATUS ETC.)
*MONITORING OF EVENT, ALARMS AND ALL ACTIVITIES ON SITE VIA TELEMETRY AND VSYS PROGRAM AND CALLING OF SITE.
* DAILY DOCUMENTATION OF ALARM AND ALL SITE PROCEEDINGS
* TRACK, ESCALATE, FOLLOW-UP AND CLOSE FAULTS ON SITE THROUGH DOCKETS
* OPEN FAULT MANAGEMENT, DAY TO DAY FOLLOW UP OF OPEN FAULT DOCKET AND RESOLUTION TIME
*DAILY PREPARATION AND DISTRIBUTION OF REGIONAL REPORTS AS REQUESTED BY THE NOC SUPERVISOR.
* LIAISE WITH THE NOC OPERATIONS ASSISTANT ON GENERATOR SERVICING AND DIESEL DELIVERY ON DELEGATED SITES.
* ENSURE ALL REPORTS ARE COMPLETED ACCURATELY AND ACCORDING TO DESIGNATED TIMELINES.
* COLLATIONS OF ALARMS PER SITE AND PREPARATION OF MONTHLY ALARMS PER SITES
* CARRYOUT ANY OTHER JOB RESPONSIBILITIES ASSIGNED BY THE NOC SUPERVISOR.
EDUCATION/CERTIFICATIONS
EDUCATION: KNOWLEDGE, SKILLS & ABILITIES
1. A GOOD FIRST DEGREE OR HND
2. EXHIBITS A HIGH LEVEL OF INITIATIVE, OBJECTIVITY, INTEGRITY & COMMITMENT
3. HAVE EXCEPTIONAL IT KNOWLEDGE/SKILLS TO GENERATE, REVIEW, RUN AND INTERPRET REPORTS.
4. GOOD INTERPERSONAL & COMMUNICATION SKILLS.
5. ABILITY TO MANAGE AND RESOLVE CRISES
6. GOOD TEAM SPIRIT AND HUMAN RELATION MANAGEMENT.
7. RESULT ORIENTED IN LINE WITH CORPORATE OBJECTIVE
EXPERIENCE/MINIMUN REQUIREMENTS
N/A
OTHER SKILLS/ABILITIES
N/A
