Duty Station:  Copenhagen Denmark
 
Organization unit: EURO Europe Regional Office (EU/RGO) /
EU/DAF Division of Administration and Finance (EU/DAF)
ICT Information and Communications Technology

• Within the delegated authority, to have first-line responsibility for the maintenance and administration of the Local Area Network (LAN) infrastructure, including all associated network components and devices (servers, routers, switches, cabling, firewalls, virus protection/anti-spam software, security tools, network monitoring software, PC client software, DNS, Active Directory, data storage management & backup etc.).
• To take the lead in installation, maintenance, administration and performance monitoring of the servers, their operating systems and software, including Microsoft Exchange and SQL Server configuration and administration.
• To provide assistance in the implementation and maintenance of the WHO Global Private Network (GPN) and WHO Identity Management System (WIMS) throughout the Region.
• To develop and ensure the operation of automated monitoring and analysis tools.

Support Activities

• To provide technical assistance on service calls escalated to the network management team, including determination of priorities, support to Active Directory (Identity Management) and secure remote connectivity solutions, servicing and support solutions specific to staff working in a mobile environment.
• To troubleshoot and diagnose network and server-related issues, and assist other ICT teams in placing developed solutions in production, including provision of secondary support to telephony and video conferencing systems.

Testing and Advancement

• To review and evaluate new technologies, making recommendations for the installation of new equipment or for the enhancement of existing services.
• To maintain an inventory of network hardware and software procured and installed.
• To implement pilot projects for the introduction of new services, including appropriate testing and pre-implementation activities.

Documentation

• To prepare detailed technical documentation, relevant user-documentation and operational procedures, and to proactively contribute to the IT Knowledge Base as appropriate.
• To perform other related duties, in particular to act as network manager when necessary.

Competencies :see WHO Global Competencies model at http://www.who.int/employment/competencies/en/

• Moving forward in a changing environment.
• Producing results.
• Communicating in a credible and effective way.
• Knowing and managing yourself.
• Fostering integration and teamwork.

All on-line applications are automatically acknowledged. If you do not receive an e-mail within 24 hours confirming receipt of your application, you should verify your on-line profile. In case of repeated difficulties, contact by e-mail HrsRecruitment@euro.who.int indicating the vacancy title and number in the subject line.

This is a LOCAL vacancy and as such, only qualified applicants residing within commuting distance of Copenhagen will be considered. WHO does not cover any expenses related to participation in tests and/or interviews.

A written test will be part of the selection procedure.

Similar positions at the same grade may be filled using this vacancy notice.

Final grade according to qualifications and test results (if applicable).