Author Topic: Customer Service Executive at Hubmart Stores Limited, Tuesday 26, March 2019  (Read 409 times)

Offline cooljoe

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Hubmart Stores Limited is a retail shopping chain of Nigerian heritage, offering multi-format stores in various locations and positioned to offer customers world-class shopping experience as well as a vast range of products. Our unique value proposition lies in our excellent customer service as well as our superior capabilities in the fresh categories.

CUSTOMER SERVICE EXECUTIVE

LOCATION:
Ikeja Lagos

KEY RESPONSIBILITIES
The Customer Service Executive will Interact with customers and provide/process information in response to inquiries, concerns and requests about products and services. S/he will provide services to the customers before, during and after a purchase.
Attract potential customers by answering product and service questions; suggest information about other products and services to customers.
Open, update and maintain customer’s account records from time to time.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
Ensure all displays have: Product name; Price, Selling type – portion/piece/weight.
Drive customer’s loyalty and relevant reward programmes
Ensure appealing composure to customers by providing quality, fresh products in a hygienic manner by self or through team members.
Ensure customers are always served in a pleasing manner
Ensuring better levels of commitment to serve customers.
Perform other duties as assigned by the management

REQUIREMENTS
HND/Bachelor’s degree in Mass Communication or any relevant degree.
5-8 years’ experience as a Customer Service representative in a retail store.
Confident and dynamic personality.

COMPETENCIES & SKILLS REQUIRED:
Service Oriented
Customer Minded
Stress Tolerance
Technical/Products Knowledge
Innovative
Team Player
Strong attention to detail
Commercial awareness
Communication skills – verbal and written
Listening skills
Problem analysis and solving skills
Data collection
Good organization and planning skills
Numerical skills
IT skills

TO APPLY
Applicants should forward their CV to: abalogun@hubmart.com

DUE DATE: 5 April, 2019

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