Author Topic: Customer Care Executive at Somotex Nigeria Limited, Thursday 31, January 2019  (Read 236 times)

Offline cooljoe

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Somotex Nigeria limited is a large consumer durable distribution conglomerate with more than 1000+ trade partners. Establised in 1997, Somotex is run by experienced professionals in industry. Our business model goes beyond fulfillment to provide our customers and suppliers a unique combination of operational excellence and service efficiency.

CUSTOMER CARE EXECUTIVE

DUTIES AND RESPONSIBILITIES

Call handling- communicating regularly with customers via phone, mail, and face to face.
Call registration and its allocation to service engineers
Data entry on the system and on customer complain register book
Preparation of Sukam monthly report and collation of branch monthly report
Preparation of replacement document for approval
Coordinating with team mates both in Lagos and in the branches
Sukam service revenue generation (annual maintenance contracts and non-warranty repairs
Follow up and feedback
Proper filling and documentation

REQUIREMENTS
Minimum educational standard: OND/B.SC/HND
Minimum Working Experience: 1 Year related experience

REQUIRED KNOWLEDGE, SKILLS & ATTITUDE:
Self-motivated and hardworking.
Result driven with constant desire to earn high income.
Excellent communication and writing skills.
Confident and determined.
Resilient
The ability to work both independently and as part of a team.
Excellent organisation and problem solving skills.
Ability to work with minimal supervision.
Good interpersonal skills.

TO APPLY

Applicants should send their CV to: career@somotexnig.com

DUE DATE: 13 February, 2019

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