Author Topic: Product Operations Intern at Paystack, Tuesday 22, January 2019  (Read 555 times)

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Product Operations Intern at Paystack, Tuesday 22, January 2019
« on: January 22, 2019, 09:39:41 AM »
Paystack helps businesses in Africa get paid by anyone, from anywhere in the world. Over 25,000 businesses of all sizes use our modern payments platform, including MTN, Taxify, Smile Communications, GIGM, AXA Mansard Insurance, and many others.
Within a little over 3 years, our close-knit team has introduced a steady cadence of innovations, such as automated recurring payments, the ability for customers to pay with only a bank account, automated chargebacks, and much more. We process over 25% of all online payments in Nigeria, and our investors include Visa, Stripe, and Tencent.
At Paystack, we believe that we will win by recruiting talented people and giving them the space, resources, and support to do the best work of their lives. We hire the most capable people, treat them with genuine respect, and give them the means to succeed. And we?d love your help!



As a Product Operations Intern at Paystack, you?ll help operate and monitor the critical backend processes that allows Paystack to deliver an industry-leading payments experience to merchants and customers.

This is a short-term role and is based in Paystack?s headquarters in Ikeja, Lagos. We are looking for young, smart, eager individuals who are about to begin their NYSC service year and are interested in interning at a high-growth and fast-paced environment.

What you'll be doing (Core responsibilities)
Daily management of our dispute management process on behalf of our merchants and acquirers across the continent
Provide email and phone support to acquirers and merchants for any dispute related issues
Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
Provide email and phone support to merchants for any refund related issues
Proactively spot glitches or bugs observed with Paystack's internal disputes or refunds tool and work with relevant product teams to ensure they are resolved as quickly and possible
Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
Regularly compile and share insights and trends gleaned during the dispute management and refunds process
Work with the Product Operations team to suggest ways to improve our internal disputes and refunds tools

What it takes to succeed at this role
Keen to learn and get involved in the wider business processes
Process-driven ? You understand processes intuitively, are highly organised, and are constantly on the lookout to improve the way you work.
Collaborative ? You seek first to understand and then to be understood. You communicate your actions and intentions clearly - verbally as well as in a written form.
Proactive ? You have a proactive attitude towards problems. You pay attention to details and think about the implications of what you are doing
Compelling and persuasive when you find a solution you believe in. Able to work across teams without direct authority and win the day with numbers, letters, and passion
Comfortable with ambiguity, a rapidly changing environment and work product feedback cycles that range from one day to several years depending on the day of the week
Driven to innovate, rather than being limited by what is there or has already been done before
You have a professional, helpful, and friendly attitude coupled and are able to listen, teach, and elicit information efficiently
A strong problem solver with an interest in resolving customer issues, enjoy working in a metrics-driven organisation, and have excellent written and verbal communication skills
An individual with exceptional organisational skills with a high level of accuracy
An individual with excellent data analysis skills and strong time management skills required to meet the internal and external deadlines/ cutoffs

While this is not strictly required, it would be a plus if you:
have previously worked at fast growing internet startups
have previously worked on fintech or payment products


DUE DATE: 25 January, 2019


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Product Operations Intern at Paystack, Tuesday 22, January 2019
« on: January 22, 2019, 09:39:41 AM »

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