Author Topic: Area Sales Manager, Retail at Airtel Nigeria, Tuesday 14, March 2017  (Read 271 times)

Offline cooljoe

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Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians



To develop and implement the retail strategy in the zonal/area showrooms to achieve predefined return on investment through excellent product sales drive, service delivery, issue resolution and operations management.


Financial performance of showrooms, AES & franchise locations within the zone -
Drive showroom shop team to maximize sales opportunities and ensure that all targets are achieved within region franchise/ retail touch points
Effectively cascade and monitor zonal/area month-on-month sales targets across these touch points
Ensuring sales of devices and ERC achieving target on all product categories
Optimize operating costs and driving revenue growth to ensure Positive P&L result in all Retail shops, AES & Franchise
Drive the Up-selling of Airtel products and services in retail showroom & AES within zones
Effectively drive and manage target driven initiatives and projects in franchise and retail outlets in region
Customer experience/satisfaction & process adherence across zonal showrooms, AES & franchise -

Responsible for workflow assessment in the shops, ensuring ALL customers receive internationally benchmarked(world-class) customer service
Ensure target response objectives
Drive CSAT across zonal touch-points in line with agreed target
Ensure these outlets have the required work tools/accesses
Ensure that all touch points comply with set standards and meet SLA?s
Team performance management & engagement -

Ensure target achievement for JKQ & GUEST score for zone
Oversee the implementation of learning initiatives to ensure that client facing staff are able to complete the sale
Ensure the achievement of projects, people and process to achieve set targets within the constraints of the budget
Support showroom employee engagement and retention initiatives
Implementing and tracking employee rewards scheme/over-time
Analyze the skills level of the supervisors, and provide a platform for continuous skill development for the entire team
Relationship management: build a strong relationship between team members
Operational management of showrooms & uniformity of standard look and feel across all touch points -

Responsible for the seamless operations of Airtel showrooms, AES and franchise within the zones
Ensure stock and cash reconciliation of all shops and touch points within zone
Responsible for closing / mitigating audit Issues
Responsible for evolving cost efficient operations by creating and enforcing control measures and reviewing operating processes
Drive consistency in ?look and feel? at all Airtel owned and franchise showrooms
Drive optimality at these touch points by ensuring necessary materials for customer education and TOMA
Dimension (Metrics):

Retail expansion
Customer Satisfaction Score
Device sales
Gross Adds
Retail look and feel & floor management

A first degree or equivalent in a relevant discipline.
6-8 years with a minimum of 2 years in management role preferably within Retail, FMCG, Banking or Telecoms industry
Sales Experience
Service Experience
Project Management

Result Orientation:
Customer Centricity
Critical/Analytical Thinking
Team Player, Independent, Confident and Objective Individual
Attention to detail
Excellent oral and written communication skills
Good presentation skills
Ready to achieve beyond set target
Committed to the common goals and values of the organization


DUE DATE: 17 March, 2017


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