Author Topic: JOB AT VIRGIN NIGERIA FOR TRAINING AND PROCEDURE MANAGER 09 JUNE 2008  (Read 2012 times)

Offline furtune

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ROLE PROFILE

ROLE TITLE: TRAINING AND PROCEDURE MANAGER
REPORTING TO : DIRECTOR OF CUSTOMER SERVICES
ROLE PURPOSE : MANAGING A QUALITY TEAM OF SPE...TS, CHAMPION THE TRAINING OF AIRPORT PERSONNEL GLOBALLY, AND PROCEDURES THEY FOLLOW IN ORDER THAT STATIONS THROUGHOUT THE NETWORK ACHIEVE REQUIRED STANDARDS OF PERFORMANCE.
THIS IS TO SATISFY ALL REGULATORY BODIES (LEGISLATIVE), AS WELL AS SERVICE DELIVERY (OPERATIONAL) TO THE CUSTOMER.

KEY ACCOUNTABILITIES TRAINING AND PROCEDURES

* UTILIZING FEEDBACK FROM STATIONS, MANAGE AND CONTROL AN EFFECTIVE TRAINING PROGRAMME. ADVISE AND SUPPORT STATIONS THROUGH EFFECTIVE PROCEDURAL UPDATES AND COURSE EVALUATION.
* TAKE RESPONSIBILITY FOR THE EFFECTIVE IMPLEMENTATION OF OPERATIONAL PROCESSES AND PROCEDURES THROUGHOUT THE NETWORK WHILST ADHERING TO NCAA, IATA (?) AND COMPANY REQUIREMENTS.
* ENSURE OPERATIONAL TEAMS ARE PROVIDED WITH RELEVANT INFORMATION IN ORDER TO RESPOND TO THE CUSTOMER DEMANDS.


PEOPLE

* MOTIVATE THE TEAM TO ACHIEVE THE TRAINING STRATEGY AND VISION.
* ENSURE EFFECTIVE AND EFFICIENT USE OF RESOURCES TO SATISFY TRAINING OBJECTIVES WITHIN AGREED BUDGET LEVELS.

AUDIT

* REVIEW NETWORK ADHERENCE TO POLICIES AND PROCEDURES, AND BENCHMARK AGAINST OPERATING PROCEDURES, BEARING IN MIND LOCAL INFLUENCES WHEN REVIEWING.
* RECOMMEND TRAINING REQUIREMENTS BASED ON STATION AUDITS.


COMMUNICATION

* ENSURE EFFECTIVE COMMUNICATION OF BULLETINS IN RELATION TO PROCEDURAL CHANGES ACROSS THE NETWORK.
* CONTROL INFORMATION FLOW IN A CONSTRUCTIVE AND DIRECTIVE MANNER.

QUALIFICATIONS

* UNIVERSITY MASTERS DEGREE.


EXPERIENCE

* IT LITERATE
* AT LEAST 5 YEARS EXPERIENCE IN A MANAGEMENT ROLE WITHIN THE AIRLINE INDUSTRY.
* PREVIOUS EXPERIENCE IN TRAINING AND PROCEDURES DEPARTMENT.


PERSONAL ATTRIBUTES

* WILLINGNESS TO TRAVEL.
* METHODICAL IN APPROACH WITH STRONG PRESENTATION SKILLS.
* STRONG TEAM LEADER WHO ACTIVELY LEADS FROM THE FRONT.
* GREAT ATTENTION TO DETAIL.
* STRONG TEAM LEADER WHO ACTIVELY LEADS FROM THE FRONT.

CLOSING DATE FOR ALL APPLICANTS IS THURSDAY, 12TH JUNE, 2008


ONLY SHORT LISTED APPLICANTS WILL BE CONTACTED

CLICK HERE TO APPLY

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« Last Edit: June 24, 2008, 11:03:45 AM by Prince »
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