Author Topic: Customer Service Team Lead  (Read 603 times)

Offline 21stcenturyjobs

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Customer Service Team Lead
« on: July 16, 2015, 01:19:56 PM »
Our client is one of the world?s leading third party logistics providers spe...ing in customised freight forwarding and supply chain solutions.  The company has 11,000+ employees in more than 300 offices around the world and a global presence in about 100 countries.  In 2013, Damco had a net turnover of USD 3. 2 billion, managed 2. 8 million TEU of ocean freight and supply chain management volumes and air freighted more than 225,000 tonnes.  Damco is part of the Maersk Group.

 

Responsibilities:

    Ensure service delivery in line with customer expectations for import/Export customers
    Manage relationship with current & new customers
    Manage relationship with current customs and other government agencies.
    Coordinate handling of files between Customer service and Operation units.
    Ensure Damco delivers the product sold to customers.
    Keep Customers updated on cargo status before and after arrival of vessel.
    Supervise clerks who raise Invoice for shipping/terminal and other charges which must be prepaid.
    Receive duty receipt from clients and handover to responsible operations clerk.
   

Qualifications and Requirements:

    A degree in business management, social sciences or equivalent is desirable.
    Proficient in English as well as relevant local languages (verbal and written).
    Excellent communicator, persuasive and enjoy solving problems.
    Ability to work in a team.
    Technical Skills

   TO APPLY:Send c. v to: 21stcenturyjobbers@gmail. com

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Customer Service Team Lead
« on: July 16, 2015, 01:19:56 PM »

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