Author Topic: rviceAirline Customer Service 08026272323  (Read 407 times)

Offline falua

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rviceAirline Customer Service 08026272323
« on: May 12, 2014, 04:07:24 PM »

rviceAirline Customer Se


Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

What you will learn

Upon completing this course you will have the skills to:

Learn techniques of effective communication and customer contact
Understand the various social styles and cultural differences of airline customers
Gain knowledge about new trends in customer service

Who should attend

This course is recommended for:

Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
Cargo reservations and receiving staff
Public relations and sales support personnel
Flight attendants

Key topics

Improved Standard of Customer Service
Verbal & Non-verbal Communication Skills
Customer Contact Techniques
Cross-cultural Awareness
Managing stress

Chapters include review questions, discussion questions and a reading list of appropriate books for reference.



DHAEWOOD AVIATION BUSINESS SCHOOL, 30,LAGOS-ABEOKUTA EXP. ,CEMENT B/STOP, IKEJA,LAGOS
Mobile Phone:+2348026272323, +(234) 803 505 0692, +(234) 807 572 6805
Email:dhaewoodaviation3@gmail. com, dhaewoodaviation2@yahoo. com, info@dhaewoodgroup. com
hxxp: www. dhaewoodgroup. com

Cabin Crew
Aviation Travel,Tourism & Hospitality Management
Travel Visa Processing & Management
Forex trading course
Ticketing
General Cargo Handling & Operation
Tourism
Travel Agency management
C. R. S/GDS
Airline Operation Management
Transport Management
Hotel Management
Airline Ground Operation Management
Airline Security & Safety
Airport Security & Safety
Aviation Security Safety
Airline Baggage Handling management
Aviation Studies
Airline Passenger Handling Management
Airport Operation
Shiping, Imports & Export
Airline Studies
Shipping, Ports & Maritime
Piloting ? PLEASE CALL
Airline Customer Service
Aeronautics-PLEASE CALL
Airline Call center Course
Aircraft Engineering-PLEASE CALL
Airline Finance & Accounting Management
Airline Revenue Management
Airport Customer Service
Cargo Customer Service
Business Studies/Management
Cargo Marketing
Marketing Management
Sales Management
Entrepreneurship Management
Financial Management
Human Resources Management
General Security Operations & Mgt
Hospitality Management
Environmental Management
Supply Chain Management
Personal Development & Management

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rviceAirline Customer Service 08026272323
« on: May 12, 2014, 04:07:24 PM »

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