Author Topic: Airline Customer Service  (Read 217 times)

Offline talentmoney

  • Full Member
  • *
  • Posts: 195
  • Country: ng
  • Gender: Male
  • OS:
  • Windows 7/Server 2008 R2 Windows 7/Server 2008 R2
  • Browser:
  • Firefox 26.0 Firefox 26.0
    • View Profile
  • Age: 28
  • Location: Lagos
  • Profession: Network Egineer
Airline Customer Service
« on: November 09, 2013, 11:05:43 AM »
Airlines and other service industries spend large sums of money on marketing and advertising their services with the intention of attracting new customers and retaining existing ones.  This money is wasted if staff fail to provide the level of customer service needed to make a vital impact on the purchase and repurchase decisions of customers.  Competing solely on the basis of product or price is not sufficient.

How You Will Benefit
Increasingly, attention to the customer is becoming the criterion by which a company is judged.  This course aims to give you the knowledge, skills and customer service attitude to anticipate and respond to the problems which customers inevitably face.

Designed for
All customer contact staff including:
Ticket office, reservations, check-in, traffic, operations, baggage service and information desks
cargo reservations and receiving
Public relations and sales support personnel
Flight attendants

Course Content
Better standard of customer service
Communication skills
Customer contact techniques
Social styles
Dealing with complaints
Managing stress
Note:
Chapters include review questions, discussion questions and a reading list of appropriate books for reference.


DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP. ,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805
dhaewoodaviation3@gmail. com,dhaewoodaviation2@yahoo. com
hxxp: www. dhaewoodgroup. com



AVIATION INTERNATIONAL PROFESSIONAL EXAMS & CERTIFICATION COURSES/PROGRAMS,RECOGNISED BY ALL AIRLINES WORLDWIDE,WITH ANY OF THESE CERTIFICATION YOU ARE SURE TO GET AIRLINES JOBS FAST. *Airline Cabin Crew Training,Airline Call Center Training,Airline Customer Service,Airline Finance and Accounting Management,Airline Marketing,Airline Revenue Management,Airport Customer Service,Airport Operations,Cargo Customer Service,Cargo Marketing,Introduction to Air Transportation,Introduction to the Airline Industry,IATA Global Distribution Systems Fares and Ticketing Course,IATA Travel and Tourism Training-Travel Agents'Marketing Course,IATA Travel and Tourism Training Programme-Level 3:Stepping into Management, ,IATA/UFTAA Travel and Tourism Training Programme-Level 1:Foundation.  DHAEWOOD AVIATION BUSINESS SCHOOL,30 LAGOS-ABEOKUTA EXP. CEMENT B/STOP, IKEJA LAGOS.  08026272323,08035050692,08075726805 , hxxp: tinyurl. com/2dhhfaa , info@dhaewoodgroup. com, log on to hxxp: tinyurl. com/2dhhfaa
IATA/UFTAA Travel and Tourism Training Programme-Level 2:Consultant,IATA/FIATA Air Cargo Rating,IATA/FIATA Cargo English,IATA/FIATA Cargo Introductory Course,IATA/FIATA Dangerous Goods Regulations (DGR)-Initial,IATA/FIATA Dangerous Goods Regulations (DGR)-Recurrent,Live Animals Regulations(Distance Learning),LOCAL CERTIFICATION COURSES:AIR TRANSPORT ESSENTIALS,AIRLINE COMPUTER RESERVATION SYSTEM,AIR TRANSPORT ESSENTIALS + AIRLINE COMPUTER RESERVATION,AIRLINE TICKETING + AIRLINE COMPUTER RESERVATION,Tourism MANAGEMENT,Hotel Management,Travel Agency Management,Airline Customer Service,AIRLINE CARGO HANDLING & OPERATIONS- Clearing and Forwarding (Freight Forwarding),AIRLINE STUDIES/AVIATION STUDIES/AIR TRANSPORT STUDIES,SHIPPING,PORTS & MARITIME STUDIES, Shipping/Export Management,Transport Management (SELF STUDY),CABIN CREW (AIR HOSTESS),DHAEWOOD DIPLOMA IN CABIN CREW,PILOTING (THEORETICAL CLASS IN NIGERIA),PILOTING (PRACTICAL FLYING ABROAD),Aeronautical Engineering-Leading to practical training Abroad,Piloting (Ground School)-Leading to flight Training Abroad,Aircraft Maintenance engineering-Leading to practical Training Abroad.  5% DISCOUNT ON ANY FEE, IF YOU ARE PAYING ONCE,2. 5% DISCOUNT ON ANY FEE, IF YOU ARE PAYING TWICE within 30 days.

management training school in lagos nigeria | airport operation training school in lagos nigeria | shipping, imports & export training school in lagos nigeria | airline studies training school in lagos nigeria | shipping, imports & maritime training school in lagos nigeria | piloting training school in lagos nigeria | airline customer service training school in lagos nigeria | aeronautics training school in lagos nigeria | airline call center course training school in lagos nigeria | aircraft engineering training school in lagos nigeria | airline finance & accounting management training school in lagos nigeria | airline revenue management training school in lagos nigeria | airport customer service training school in lagos nigeria | cargo customer service training school in lagos nigeria | business studies/management training school in lagos nigeria | cargo marketing training school in lagos nigeria | marketing management training school in lagos nigeria | sales management training school in lagos nigeria | entrepreneurship management training school in lagos nigeria | financial management training school in lagos nigeria | human resources management training school in lagos nigeria | hospitality management training school in lagos nigeria | environmental management training school in lagos nigeria | supply chain management training school in lagos nigeria | personal development & management training school in lagos nigeria

Advertisements


Nigerian Best Forum . NBF

Airline Customer Service
« on: November 09, 2013, 11:05:43 AM »

Enter Your Email Below For Daily Jobs Updates, It's Free

100% Free


 

ads