Author Topic: VERY URGENT VACANCIES AT MTN 22 MAY 2008  (Read 2741 times)

Offline furtune

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VERY URGENT VACANCIES AT MTN 22 MAY 2008
« on: May 22, 2008, 11:37:44 AM »


JOB TITLE: PRODUCT DEVELOPMENT MANAGER (VAS & DATA)
DEPARTMENT: MARKETING AND STRATEGY
 LOCATION: LAGOS
 JOB DESCRIPTION:

?   MANAGE THE PRODUCT DEVELOPMENT CYCLE FROM CONCEPT TO LAUNCH ( INCLUDING PRODUCT DEFINITION AND ROADMAPS, DESIGN, TESTING AND COMMUNICATION)
?   DEVELOP SERVICE SPECIFICATION DOCUMENTS AND TECHNICAL SPECIFICATIONS BASED ON BRIEFS FROM SEGMENT MANAGERS
?   PROJECT MANAGE IMPLEMENTATION FOR SPECIFIED PRODUCTS AND SERVICES IN COOPERATION WITH SEGMENT MANAGERS AND TECHNOLOGY (IS & NWG)
?   COOPERATE WITH OTHER FUNCTIONS (E.G. IS/NWG, PRICING , RESEARCH, CUSTOMER OPERATIONS AND SALES) TO ENSURE VIABILITY AND CUSTOMER-COMPATIBILITY OF DESIGN CHOICES AND TEST METHODOLOGY
?   PROVIDE INPUT INTO COMMUNICATION DEVELOPED FOR SPECIFIED PRODUCT RANGE
?   DEVELOP AND GENERATE REPORTING FORMATS
?   ENSURE SERVICE DELIVERY OF THE PRODUCT(S)
?   PERFORM COMPETITOR ANALYSIS AND FEEDBACK INTO PRODUCT DESIGN
?   CONDUCT POST IMPLEMENTATION PRODUCT ANALYSIS AND PRODUCT REVIEW TO ENSURE COMPLIANCE TO SET PRODUCT OBJECTIVES

JOB CONDITIONS:
NORMAL MTNN WORKING CONDITIONS MAY BE REQUIRED TO WORK EXTRA HOURS LOCAL AND INTERNATIONAL TRAVEL REPORTING TO: SENIOR MANAGER INNOVATION & PRODUCT DEVELOPMENT REQUIRED SKILLS:
?   EIGHT YEARS WORK EXPERIENCE WHICH INCLUDES:
o   MINIMUM OF 3 YEARS PRODUCT DEVELOPMENT & MANAGEMENT (MOBILE DATA & VAS)
o   UNDERSTANDING OF THE TELECOMMUNICATIONS SECTOR
o   PROJECT MANAGEMENT EXPERIENCE
EMPLOYMENT STATUS : PERMANENT

QUALIFICATION: FIRST DEGREE IN A RELATED FIELD MBA IN MARKETING


THIS VACANCY EXPIRES ON 5/22/2008

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« Last Edit: May 22, 2008, 11:42:37 AM by furtune »
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VERY URGENT VACANCIES AT MTN 22 MAY 2008
« on: May 22, 2008, 11:37:44 AM »

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Offline Prince

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Re: VERY URGENT VACANCIES AT MTN 22 MAY 2008
« Reply #1 on: May 22, 2008, 11:39:34 AM »
I love that logo.

Offline furtune

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Re: VERY URGENT VACANCIES AT MTN 22 MAY 2008
« Reply #2 on: May 22, 2008, 12:49:02 PM »
JOB TITLE
SENIOR MANAGER CUSTOMER CARE (WALK IN CENTRE)
DEPARTMENT:CUSTOMER RELATIONS
 LOCATION: LAGOS

 JOB DESCRIPTION:
?   PLAN AND DIRECT CUSTOMER ASSISTANCE CENTER OPERATIONS
?   DEFINE SERVICE LEVEL TARGETS AND ENSURE COMPLIANCE ACROSS SERVICE UNITS AND STAKEHOLDERS
?   MAINTAIN SERVICE DELIVERY SYSTEMS BY IDENTIFYING AND RECTIFYING GAPS IN SERVICE DELIVERY ACROSS THE ORGANIZATION
?   ESTABLISH AND COMMUNICATE SERVICE STANDARDS TO THE OPERATIONS SO THAT QUALITY CUSTOMER SATISFACTION IS ACHIEVED
?   COORDINATE DEPARTMENTAL ACTIVITIES TO ENSURE OPTIMAL SERVICE DELIVERY AND PRODUCT AVAILABILITY
?   ENSURE AVAILABILITY OF REQUIRED TECHNOLOGY
?   GENERATE PERIODIC REPORTS FOR OPERATIONAL REVIEW
?   
JOB CONDITIONS: GENERAL MTNN WORKING CONDITIONS REPORTING TO: CUSTOMER RELATIONS EXECUTIVE REQUIRED SKILLS:
?   TEN (10) YEARS RELEVANT WORK EXPERIENCE INCLUDING:
?   FOUR(4) YEARS MANAGEMENT EXPERIENCE IN A CUSTOMER ?ORIENTED SERVICE ENVIRONMENT, PREFERABLY TELECOMS
?   EXPERIENCE IN MANAGING SERVICE LEVEL AGREEMENTS, PROCESS IMPROVEMENTS AND BILLING SYSTEMS

EMPLOYMENT STATUS : PERMANENT
QUALIFICATION: FIRST DEGREE IN BUSINESS MANAGEMENT, FINANCIAL MANAGEMENT, ACCOUNTANCY OR ANY SOCIAL SCIENCE COURSE MASTERS IN BUSINESS ADMINISTRATION


THIS VACANCY EXPIRES ON 5/22/2008

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Offline furtune

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Re: VERY URGENT VACANCIES AT MTN 22 MAY 2008
« Reply #3 on: May 22, 2008, 05:29:28 PM »
JOB TITLE:CUSTOMER CARE MANAGER (SERVICE INTEGRATION)
DEPARTMENT:CUSTOMER RELATIONS
LOCATION: LAGOS JOB

DESCRIPTION:

?   IDENTIFY AND FOLLOW THROUGH ON CUSTOMER COMPLAINTS AND ENSURE PROMPT RESOLUTION AND FEEDBACK
?   DEVELOP POLICIES AND PROCEDURES TO PROMOTE ESTABLISHMENT AND MAINTENANCE OF MEANINGFUL COMMUNICATIONS BETWEEN CUSTOMERS AND CUSTOMER CARE REPRESENTATIVES
?   ENSURE PROMPT REALIZATION OF SERVICE LEVEL TARGETS
?   CONTRIBUTE TO FISCAL PLANNING AND MAKE BUDGETARY RECOMMENDATIONS
?   COLLECT DATA AND INFORMATION ON CUSTOMER CARE CONCERNS, NEEDS AND PROBLEMS AND IMPLEMENT APPROPRIATE CORRECTIVE ACTIONS
?   ENSURE OVERALL COMPLIANCE OF THE CUSTOMER CARE TEAM WITH ESTABLISHED COMPANY POLICIES, PROCEDURES AND STANDARDS
?   MANAGE IMPLEMENTATION OF NEW SYSTEMS, PROCEDURES OR WORKING PRACTICES TO IMPROVE CUSTOMER SERVICE EFFICIENCY
?   PARTICIPATE AND DRIVE STAFFING ALLOCATIONS RELATIVE TO FORECASTED STAFFING DEMAND
?   IDENTIFY AND ALLOCATE RESOURCES
?   ENSURE FULL INTEGRATION OF CLIENTS NEEDS WITH THE OVERALL SERVICE DELIVERY
?   MANAGE RELATIONSHIPS WITH KEY UNITS (SALES, CHANNEL DISTRIBUTION, SERVICE CENTERS, CALL CENTER
?   INTEGRATE CUSTOMER CARE DELIVERY WITH INITIATIVES THAT ARE IN LINE WITH CURRENT BUSINESS STRATEGY
?   MANAGE IDENTIFIED RISKS WITHIN THE SERVICE AREA WHILST ENSURING ADHERENCE TO THE BUSINESS? POLICY
JOB CONDITIONS: GENERAL MTNN WORKING CONDITIONS MAY BE REQUIRED TO WORK EXTRA HOURS REPORTING TO: SENIOR MANAGER CUSTOMER CARE (WALK IN CENTER)

REQUIRED SKILLS:

?   EIGHT  YEARS WORK EXPERIENCE OF WHICH 5-6 YEARS IN A SERVICE ENVIRONMENT
?   TWO  YEARS OF WORK EXPERIENCE SHOULD HAVE BEEN IN A SUPERVISORY /MANAGERIAL ROLE
?   PROVEN EXPERIENCE IN QUERY RESOLUTION /ESCALATIONS
?   EXPOSURE TO CURRENT BILLING TECHNOLOGIES AND COMPLIMENTARY TECHNOLOGIES
?   EXPERIENCE IN MANAGING COMPLEX PROCESSES AND PROCEDURES

EMPLOYMENT STATUS : PERMANENT
QUALIFICATION: FIRST DEGREE IN A SOCIAL SCIENCE DISCIPLINE AN MBA IS DESIRABLE

THIS VACANCY EXPIRES On 5/27/2008

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Re: VERY URGENT VACANCIES AT MTN 22 MAY 2008
« Reply #3 on: May 22, 2008, 05:29:28 PM »

 

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