CUSTOMER SERVICES / LOGISTICS ASSISTANT JOB, MAY 05, 2008

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CUSTOMER SERVICES/LOGISTICS ASSISTANT -CS 00001210

DESCRIPTION
POSITION INVOLVES OWNING YOUR OWN PROJECTS, WORKING WITH TEAMS TO GENERATE NEW IDEAS AND IMPLEMENTING CHANGES, AS WELL AS BEING ACCOUNTABLE FOR RESULTS. IDENTIFY AND IMPLEMENT IMPROVED, STREAMLINED PROCESSES TO INCREASE EFFECTIVENESS WHILE KEEPING THE BUSINESS MOVING. YOU WILL IMPLEMENT NEW IDEAS IN EVERY ASPECT OF THE BUSINESS ENVIRONMENT.

REQUIRES INDIVIUDALS THAT CAN MANAGE A DEMANDING WORK LOAD, AND BALANCE SELF-MANAGED TASK/PROJECTS ALONG WITH MANAGMENET SUPPORT NEEDS.
PURPOSE
 
 
1.   PROVIDES AN INTERFACE BETWEEN DISTRIBUTOR AND THE INTERNAL P&G FUNCTIONS E.G. PS, OPERATIONS, DCS, CBD, QA, HR ETC. AND EXTERNAL FUNCTIONS E.G. CLEARING AGENTS, REGULATORY BODIES. HANDLES ALL ISSUES RELATING TO TOTAL ORDER MANAGEMENT, PRODUCT AVAILABILITY, ORDER CAPTURING, DELIVERIES, CUSTOMER COMPLAINTS. ALSO HANDLES ALL IMPORT/ EXPORT PROCESSES, FROM ORDER CAPTURING & CUSTOMER QUERIES, TO DOCUMENTATION & DELIVERY TRACKING.
2.      TO ENSURE 100 % PRODUCT AVAILABILITY ON ALL FINISHED PRODUCT THROUGH ON TIME DELIVERY TO AND RECEIPT AT DISTRIBUTORS AT THE OPTIMAL COST TO ENSURE ALL DELIVERIES (DIRECT, LINE-HAUL, SPECIAL DELIVERIES) ARE PLANNED, ALLOCATED TO TRANSPORTERS AS REQUIRED FOR SHIPMENT AND DELIVERED TO CUSTOMER ON TIME.
 
 
JOB ANALYSIS
 
I.         JOB RATING FACTORS
 
1.         INITIATIVE AND FOLLOW THROUGH
           
HE/SHE TAKES DECISIONS AND CONSTANTLY FOLLOWS UP WITH DUBAI OSB AND MAERSK ENSURING THE TRUCKS ARE AVAILABLE ON TIME AND LEAVE/ARRIVE ON TIME. HE TAKES INITIATIVE TO CORRECT ANY ISSUE THAT COULD DELAY THE DELIVERIES.
 
2.         LEADERSHIP
 
            THE INDIVIDUAL SHOULD BE ABLE TO LEAD MAERSK AND OTHER PROVIDERS TO ENSURE THEY ABIDE WITH OUR SYSTEM.
 
3.         THINKING / PROBLEM SOLVING / DECISION MAKING
           
            ISSUES FACED DURING SHIPPING AND DURING COUNTING SHOULD BE ABLE TO HANDLED IN A PROFESSIONAL WAY. FOR EXAMPLE, UNAVAILABILITY OF TRUCKS AND WAREHOUSE CAPACITY IS LIMITED. 
 
4.         WORKING WITH OTHERS
 
            DAILY CONTACTS WITH PLANNING TEAM TO CHANGE ANY SHIPMENT. I.E. DELETING OR ADDING NEW SHIPMENTS AND CONTACTING THE WAREHOUSE/PLANTS TO MAKE SURE THAT THERE IS CAPACITY TO SHIP. ALSO CONTACTING THE CARRIERS TO UPDATE THEM ON ANY CHANGES IN THE WORK AND ENSURE THAT THE TRUCKS ARE AVAILABLE ON TIME OF LOADING.
 
5.         CREATIVITY AND INNOVATION
 
                        THE BUDGET OF CUSTOMER DELIVERY IS SIGNIFICANT. THERE ARE A NUMBER OF SAVING IDEAS THAT COULD HELP THE BUSINESS. HE COULD GENERATE IDEAS TO REDUCE GATE-TO-GATE TIME AND TO INCREASE TRUCK AVAILABILITY.
           
6.         PRIORITY SETTING / PLANNING
 
            THE INDIVIDUAL WOULD NEED TO MAKE PROPER PRIORIZATION FOR SHIPMENT.
 
7.         TECHNICAL MASTERY
 
                        THE INDIVIDUAL WILL BE TOTALLY ON-BOARDED AND HAVE 100% TECHNICAL MASTERY IN THE INBOUND/OUTBOUND PLANNING AREA WITHIN 6 MONTHS.
 
8.         LEVEL OF COMPLEXITY
 
            NOT LEADING CLEARING AGENTS & TRUCKING COMPANIES COULD RESULT INTO NOT SHIPPING THE COMPANY VOLUME AND NOT DELIVERING THE PRODUCT ON TIME. WRONG COMMUNICATION COULD LEAD TO UNAVAILABILITY OF DOCUMENTATION OR TRUCKS, WHICH WILL ALSO AFFECT THE BUSINESS RESULT.
         
NOTE:  THIS JOB DESCRIPTION IS BY NO MEANS ALL INCLUSIVE; IT IS MERELY A GUIDELINE OF THE EXPECTATIONS OF THE JOB.  JOB RESPONSIBILITIES MAY VARY ACCORDING TO BUSINESS NEEDS. THIS JOB DESCRIPTION MAY NEED TO BE REVIEWED IN CASE OF MAJOR CHANGES.
 

QUALIFICATIONS
SUMMARY OF JOB REQUIREMENTS:
ELIGIBLE TO WORK IN NIGERIA
EDUCATION OF AN ORDINARY NATIONAL DIPLOMA OR ITS EQUIVALENT 
STRONG SKILLS IN LEADERSHIP, AND EXCELLENT IN COMMUNICATION
GOOD COMMAND OF THE ENGLISH
ONE YEAR OF SIMILAR WORK EXPERIENCE WILL BE AN ADDED ADVANTAGE.


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FINANCIAL ANALYST-FIN00001455

DESCRIPTION

AS A FINANCIAL ANALYST YOU WILL PROVIDE FINANCIAL LEADERSHIP TO OUR BUSINESS DECISION-MAKING WITH THE AIM OF MAXIMIZING LONG-TERM VALUE, CASH FLOWS AND SHAREHOLDER RETURN. FINANCIAL ANALYSIS PROVIDES YOU THE OPPORTUNITY FOR A BREADTH OF ASSIGNMENTS, INCLUDING THE OPPORTUNITY TO WORK WITH DIFFERENT BRANDS, IN DIFFERENT LOCATIONS AND IN DIFFERENT BUSINESS UNITS. WORK IN THIS POSITION IS ALWAYS AIMED AT ANALYZING AND PROVIDING MANAGEMENT WITH A FAIR ASSESSMENT OF THE BRAND OR PROJECT, HOW WE CAN OPTIMIZE IT, THE SENSITIVITIES AND THE COMPETITIVE ENVIRONMENT - ALL IN A WAY THAT HELPS TO GENERATE SUPERIOR BUSINESS RESULTS FOR THE COMPANY.
 
SUMMARY OF JOB RESPONSIBILITIES:

•   TYPICAL EARLY ASSIGNMENTS INCLUDE FINANCIAL ANALYSIS FOR ONE OF OUR BRANDS OR PRODUCT CATEGORIES IN OUR
•   COUNTRY ORGANIZATIONS (MARKET DEVELOPMENT ORGANIZATION), FINANCIAL ANALYSIS OF UPSTREAM PROJECTS, PROFIT
FORECASTING, AND COMPETITIVE INTELLIGENCE.
•   ALTERNATIVELY, IT COULD INCLUDE FINANCIAL ANALYSIS IN CUSTOMER BUSINESS DEVELOPMENT (SALES) FINANCE, OR PLANT FINANCIAL MANAGEMENT LOOKING AFTER AND OPTIMIZING OUR MANUFACTURING FACILITIES.
•   EXAMPLES OF WORK COULD INCLUDE COST/BENEFIT AND INVESTMENT ANALYSIS OF NEW BRANDS, PROFIT FORECASTING FOR THE CURRENT YEAR ON THE BRANDS YOU LOOK AFTER, FINANCIAL BUSINESS PLANNING LOOKING AT OUR TURNOVER AND PROFIT GROWTH 2-3 YEARS OUT, WORKING ON COMPETITIVE INTELLIGENCE, OR DESIGNING NEW PROCESSES TO ENSURE FULL FINANCIAL CONTROL AND UNDERSTANDING IN THE COMPANY. YOUR SKILLS WILL BE DEVELOPED THROUGH THE VARIED EXPERIENCES YOU OBTAIN AS WELL AS EXTENSIVE ON-THE-JOB AND OFF-THE-JOB TRAINING.
 
QUALIFICATIONS

SUMMARY OF REQUIREMENTS:
•   LEGALLY ELIGIBLE TO WORK IN NIGERIA.
•   MINIMUM EDUCATION OF B.SC OR EQUIVALENT WITH GOOD ACADEMIC RESULTS.
•   STRONG SKILLS IN LEADERSHIP, AND EXCELLENT IN COMMUNICATION.
•   GOOD COMMAND OF THE ENGLISH LANGUAGE.

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good job man