Human Capacity Development Consultants (HCDC) Limited is a vibrant and innovative company committed to the goal of developing human capital in organisations for exceptional business results
We build organisations to achieve optimum performance by developing their human capacity to peak productivity levels
We are committed to excellence, service & integrity.CHIEF RISK OFFICER
To ensure the efficacy of the organisation's Enterprise-wide Risk Management framework in identifying the Credit Market, Operational, Asset and Liability Management and Environmental and Social Risks inherent in the Bank's business, and ensuring that these risks are effectively mitigated, managed and monitored, in a constantly changing business environment, in order to avoid losses.RESPONSIBILITIES
STRATEGY & POLICY
Implement an enterprise wide risk management framework, which enables the organisation to effectively identify, mitigate, manage and monitor risks across all its businesses.
Design and document risk management policy processes and procedures in all key risk segments for approval by the Board Risk Management Committee, and ensure effective implementation.
Ensure Business Continuity in the event of serious operational risk event or disaster through design and implementation of the organisation’s approved Business Continuity Plan
Minimise losses through rigorous and timely identification of any deterioration in the risk profile of transactions, in order to ensure effective transaction restructuring and effective recovery of impaired assets.
Design and implement the organisation 's approved Environmental and Social Risk Management Policy: perform functions as the organisation 's designated Environmental and Social Risk Manager.
Work with Executive Management Committee (EXCO) colleagues in order to ensure the organisation’s international credit risk rating maintained or improved, the current financial year's budget is achieved (including earnings targets) and that the periodic rolling plan is fulfilled.
Ensure that potential or actual risk management policy lapses or breaches are identified and that corrective action is taken in a timely fashion, and without loss.
ASSURANCE & STANDARDS
Ensure effective investment and loan portfolio management through design and implementation of effective portfolio management processes and procedures, and for each of the Bank's Strategic Sectors and Geographies.
Ensure diligent risk management on all existing and future investment credit and other exposures across all the organisation 's businesses.
Review all Early and Final Investment Memoranda generated by the business origination units for approval by Board risk Management Committee (the Board of Directors) or within delegated Management Authority in order to provide risk factor input and in order to document all risk issues and concerns, and to sign off on Final Investment Memoranda if appropriate.
Work with Treasury and Finance Departments, in order to ensure appropriate risk management of the organisation’s asset and liabilities, Treasury Investment Portfolio and its Liquidity and Capital Adequacy.
Ensure that valuations of all the organisation 's equity investments are appropriate, and to make recommendations in respect of increased value or value impaired investments.
Work with the organisation 's Internal Audit in order to ensure that its internal control regime is robust and sufficient.
Ensure that the organisation 's Treasury and Risk Management IT platform is sufficiently robust to ensure effective risk management of Equity investments and Debt portfolio.
Effectively manage the restructuring of remedial credit exposures in order to minimise impairment provisions (and losses) and in order to maximise recoveries
MANAGEMENT REPORTING & ADVICE
Ensure generation of risk status reports in market credit and operational risk segments, on a daily, monthly or quarterly basis, as appropriate.
Research and report global or local business trends that may adversely affect the conduct of the Bank's business.
COMPLIANCE & MONITORING
As Chief Risk Officer, ensure that the organisation is in full compliance with international and local Law and Regulation concerning Anti Money Laundering (AML), Combating the Financing of Terrorism (CFT) Anti-Bribery and Anti-Corruption (ABAC), Know Your Customer (KYC) and other compliance requirements or regulations relevant to the organisation 's business.
Work with the organisation’s General Counsel in order to ensure that risk to THE ORGANISATION's reputation is avoided, mitigated or managed.
Design and document Compliance policies, processes and procedures in all key risk segments for approval by the Board Audit Committee and ensure effective implementation.
Chair the Risk Management Committee and provide regular reports to the Executive Committee (EXCO) on risk events and risk related issues.
Chair the Valuations and Provisions Committee in preparing recommendations concerning Fair Value adjustments in respect of the Bank’s equity investments for EXCO's review and recommendation to Board Risk Committee for approval.
Provide business leads to business origination units.
Vice Chair the organisation 's Procurement Committee, in order to ensure adherence to its procurement policies, processes and procedures.
PEOPLE & ORGANISATION MANAGEMENT
Effectively lead and supervise the Risk Management unit.
Embed a strong compliance and risk management culture within the Bank through design, implementation and supervision (together with Human Resources) of internal risk and compliance related training and development plans.
First (BA/BSc) and Second Degree (MBA or MA/MSc).
Minimum 18 years’ banking experience
Deep awareness and understanding of risk management issues in the Merchant Banking /financial industry.
Knowledge of international risk management benchmarking (Basel 2 and 3) and international best practice.ARCHITECT
Perform all phases of architectural works including planning, designing and constructing. Also involved in new building designs, extensions, alterations, restorations and conservation's from the earliest stages right through to completion and produce sustainable, functional and aesthetically pleasing designs.
The responsibilities include:
Provide competitive research and analysis support to Line manager.
Control projects from start to finish to ensure high quality, innovative and functional design
Take the “brief” to identify needs and put together feasibility reports and design proposals
Develop ideas keeping in mind requirements, building’s usage and environmental impact
Keep within budgets and timelines
Ensure all works are carried out to specific standards, building codes, guidelines and regulations
Make on site visits to check on project status and report on project
Cooperate and liaise with construction professionals
Follow architectural trends and advancements
Prepare information regarding design, structure specifications, materials, colour, equipment, estimated costs, and construction time.
Plan layout of project.
Prepare contract documents for building contractors.
Prepare scale drawings.
Integrate engineering element into unified design.
Enhance organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.EDUCATIONAL BACKGROUND:
Minimum of First degree in Architecture from a recognized institution
2 years experience
Proven working experience as an architect
Strong portfolio to prove artistic skills
Expert knowledge of building products, construction details and relevant rules, regulations and quality standards
Excellent drawing skills and familiarity with design software (Adobe Photoshop, SketchUp, 3d Studio VIZ or similar)
Strong imagination and the ability to think and create in three dimensions
Visual awareness and an eye for detail
Communication and project management skills
Excellent oral and written communication skills, with ability to communicate with diverse populations
Experienced in using Microsoft office programs
Well organized with attention to detail and ability to carry out tasks independently
Ability to meet deadlines
Presenting Technical Information,
SUMMARY OF POSITION:
Overall responsibility for directing and managing the daily operations of the entire restaurant and ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team building & management, recruiting, training and retention of team members, internal controls, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.DUTIES & RESPONSIBILITIES:
Understand completely all company policies, procedures, standards, specifications, guidelines and training programs and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures in line with given guidelines.
Ensure staff compliance with the company policies, standards and procedures.
Ensure that all customers feel welcome and are given responsive, professional and courteous service at all times.
Ensure that the company’s mission and values are understood, embraced and complied with by all staff.
Responsible for the induction, training, development and coaching of all team members in accordance with the laid down standards and training schedule
Responsible for overall business performance of the restaurant through efficient operations, effective cost controls, scheduling labour, inventory and profit management
Ensures compliance to HACCP standards and Health and safety standards
Controls profit & loss, by following cash handling policy, internal control procedures, maintaining inventory, managing food and labour costs, reviewing financial reports and taking appropriate actions
Recruits, interviews and hires team members, conducts performance appraisals, takes disciplinary action in line with company policy when required.
Responsible for ensuring that all equipments, appliances and fittings are kept clean and in excellent working condition through regular personal inspection.
Responsible for the maintenance of equipment, fitting and facilities and ensures prompt repair in the event of any fault or breakdown.
Responsible for planning and organising local store marketing activities and ensures the complete and timely execution of corporate marketing programs.
Managing and monitoring the restaurant budget and financial plans to ensure that set targets are met.
Achieve company objectives in sales targets, food costs, service, quality, appearance of restaurant and sanitation and cleanliness through continuous training of employees and creating a positive, productive working environment.
Arranging and organizing the rota, responsibilities for all staff by anticipated business activity and planning adequate cover for absence to ensure the smooth running of business operations.
Adequate planning and co-ordination of team members to ensure and that all orders are completed in a timely manner to meet our “customer waiting time standards”.
Monitoring of sales trends to ensure that all kitchen orders are placed in a timely manner to meet our “customer waiting time standards”.
Ensure that ALL inventory received and final product meet the required QUALITY standards.
Ensure that all food and products are consistently served according to the restaurant’s portioning and serving standards.
Responsible for minimizing wastage by ensuring the efficient use of resources (e.g. packaging, stationery, disposables, etc).
Responsible for ensuring that all required records (sales, inventory, food cost, labour, wastage etc) are properly updated on a daily basis or as and when required.
Check and maintain proper food holding and refrigeration temperature.
Responsible for handling and resolving customer complaints
Recording and reporting ALL customer complaints & feedback to the General Manager.
Providing daily and weekly sales, profit and other management reports to Management.
Must lead by example and ensure complete customer satisfaction by providing five star level of customer service to all customers.
Ensure the conduct of the business within the ethical, legal and moral boundaries consistent with our values.
Liaise with external agents on behalf of the company; such as, PHCN, Local government agencies, LAASA, etc to ensure smooth running of operations.QUALIFICATIONS & REQUIREMENTS:
Possess at the minimum HND certificate or equivalent (university degree preferred)
Strong written and oral communication skills for managing business admin
Excellent interpersonal skills and conflict resolution skills
At least 2 years supervisory experience in a restaurant or retail environment (preferably a global brand) including Profit & Loss responsibility
Must be computer literate
Ability to work and keep calm under pressure
Strong planning and organisational skills
Good business and commercial awareness for achieving successful performance
Strong and proven ability to motivate, manage, lead and be part of a team
Energy and stamina
Be able to work in a standing position for long periods of time.
Basic business math and accounting skills, and strong analytical/decision-making skills
Dedication to providing exceptional customer serviceSALES & MARKETING OFFICER
PURPOSE OF THE JOB:
The Sales & Marketing Officer will be in charge of a portfolio of corporate accounts, SME, individuals and school accounts. They will also be responsible for implementing a range of core marketing and sales activities for the company to increase business sales and profit using low cost measures.
Under the Insight Tours and Travels commercial policy and the annual sales targets set by the management, the main objectives are:
To develop a customer portfolio in terms of revenue, market share and sales lead at optimal margins and for the best return on investment.
To carry out intelligence over local competition practices and pass on information accordingly.
Prospecting new customers - Individuals, Schools, Corporate & SME.
Manages and develops his/her portfolio as defined in the commercial business plan.
Generate new business leads for prospection
Assessing and analyzing marketing needs of the company
Developing and implementing an internal marketing programme.
Services existing accounts and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Analyses and evaluates relevant performance statistics in order to regularly and proactively identify their needs and proposing corrective actions.
Ensures continuation of positive trends, reversal of negative trends, and ways of capturing untapped potential.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Advise the Business Manager on all policy-related issues based on market knowledge, also by providing analysis of internal and external information in order to evaluate business potential for existing and new accounts and to adapt commercial strategies accordingly.
Participates in clients’ events and develops strong working relationships with key interfaces in order to develop the Group’s (brand/product) awareness and image
Repairing, planning and project managing the publication of all publicity material to maximise brand promotion.
Improving the companies brand image both within and outside stores
Planning and project managing marketing events and evaluating their success.
Evaluating the effectiveness of all marketing activity.
Plan, develop and deliver campaigns as agreed within timescales.
QUALIFICATIONS AND KEY SKILLS:
2 - 3 years relevant experience
Minimum HND or Bsc in marketing or relevant field
Ability to Identify and exceed Client expectations – clients value drivers
Strong two – way communication skills - Can do Communication
Assertive – ability to take control of conversations with clients
Solution provider – ability to use knowledge of clients business to proffer business solutions to Insight Tours and Travelsand clients
Strong Commercial and Customer orientation
Ability to generate new business leads
Negotiation and Relationship Management skills
Market Intelligence - Ability to track, monitor and report competitive activities
Understand and anticipate market trendsHR ANALYST
Bachelor’s degree in business administration, business management, or related specific field from an accredited institution
MBA or SECOND DEGREE ADDED ADVANTAGE
Experience in Call Center Customer Service activities.
2-5 years experience in Marketing, Relationship Management, Brand Management.
Develop recruitment materials
Assist the Line Manager in developing job descriptions.
Update Client’s organization structure as and when required.
Develop testing tools for recruitment.
Design and development case studies for assessment centers
Assist in conducting Job Analysis
Draft employment offer letter and contracts for selected candidates.
Designs recruitment advertisements.
Control, maintains and updates manpower plan and prepare related monthly and weekly reports.
Coordinate local and overseas recruitment campaigns under the supervision of the HR Manager.
Conduct workforce market research.
Identify suitable recruitment channel.
Screens applicants for basic compliance with position qualifications, summarizes CVs for easier evaluation by the departmental heads.
Meets walk-in applicants, collects and assesses CVs.
Obtains and assess all certificates and testimonials of the candidates.
Ensure all vacancies are filled with the suitable candidates within the targeted time.
Interview candidates up to supervisors level and provide feedback to Line Manager.
Ensure all recruitment policies, procedures and techniques are adhered to and recommend improvements.
Forwards collected CVs to the concerned departmental heads for evaluation and interviews.
Conducts new employee orientation and apprises employee of benefit options.
Types employment contracts, and issues engagement advice.
Coordinate manpower planning process and maintain manpower records.
Establishes and maintains files and records on an ongoing basis.
Generates recruitment related reports.
Maintains an active and organized data bank of applicants for various positions.
Client Sourcing and Business Development
Develop a database of prospective clients
Send proposal to clients
Convert pipeline clients to actual
Send LOE to clients
Identify opportunities in client organization for cross selling
Ensure prompt payment of services rendered to clientHR MARKETING ANALYST
Bachelor’s degree in business administration, business management, or related specific field from an accredited institution
MBA or SECOND DEGREE ADDED ADVANTAGE
Experience in Call Center Customer Service activities.
2-5 years experience in Marketing, Relationship Management, Brand Management.SPECIFIC SKILLS/ KNOWLEDGE REQUIRED
Excellent customer-service orientation.
Strong interpersonal and listening skills.
Ability to correspond ideas in both user-friendly and technical language.
Highly self-impelled and directed, with sharp attention to detail.
Ability to prioritize and accomplish tasks in a hard-hitting environment.
Assist in creating marketing plans geared toward end users for each key product within portfolio, in line with company strategy and targets and within budget.
Prepare & deliver marketing plan within key objective
Assist in the development of marketing plans and strategies;
Marketing and Electronic Marketing
Conduct Market research and competitor analysis.
Maintains up to date with professional sector news.
Supporting the development of the website.
Focus on both business growth and client retention.
Use email, social networks as electronic marketing techniques to inform customers and prospects of new products and generate sales
Create and implement marketing communications for products.
Keep website up to date as necessary using the internal web administration tools.
Where possible, cross market and raise the profile of the other products and services.
Perform market research to assess viability of potential new products and to measure success of recent campaigns.
Develop business strategies and achieve performance targets.
Generate leads for products and services.
Monitoring competitors activity and map out strategy to increase sales
Branding, Material Production and distribution
Work with the in-house designer to produce materials of visual impact and within brand guidelines.
Write copy for each product, reflecting key messages, features and benefits.
Liaison with media and publishers as required
Ensuring that all marketing materials do not deviate from the established company Brand standard
Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs;
Arranging for the effective distribution of marketing materials;
Writing and proofreading copy for production of Materials;
Liaising with Concept designers and printers
Assist with the management of the company Brand
Assist with the development of new ideas for reaching end user markets using the latest in electronic technologies.
Involve key stakeholders for product at each stage of campaign, and report results once completed.
Communicate to rest of marketing team about new innovations and how they can be used to leverage marketing efforts.
Support the Head Business Development and Marketing Manager and other colleagues.
Promotion & Event management
Liaise with Events Coordinator to maximize visibility at conferences, including compiling a list of products and literature to display/demo, producing delegate inserts, etc.
Where appropriate, attend key conferences to manage booth, do customer interviews and focus groups.
Organizing and attending events such as conferences, seminars, receptions and exhibitions;
Sourcing and securing sponsorship;
Evaluating marketing campaigns;
Relationship Management/ Customer Service
Attend to customers’ queries and provide appropriate solutions.
Develop strategies and deliver excellent sales and after-sales services to maximize sales, customer satisfaction and retention.
Communicating with target audiences and managing customer relationships;
Conducting market research such as customer questionnaires and focus groups;
Maintaining and updating customer databases;
Budget and Target Management
Assist in the management of Marketing budgets;
Meeting of assigned target
Contribute to the meeting of Unit targets
Submit weekly report by last working day of the week
Submit call memos after each visits
Submit monthly report last working day of the monthTO APPLY
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